Using Psychological Safety to Build a QAPI Culture
QAPI has the potential for meaningful change as long as it is not reduced to a compliance exercise.
Facilities that thrive treat QAPI as a culture, not a checklist, with psychological safety at its heart.
Psychological safety is the belief that every staff member can speak up, share ideas, and challenge processes without fear of punishment.
Psychological safety, a concept rooted in organizational behavior research, describes the sense of confidence that one’s voice will be heard and valued.
In health care, where hierarchies are deeply ingrained, psychological safety is essential.
Author's summary: QAPI culture relies on psychological safety.