Unthread's Plan to Clean Up Slack
Unthread, a company founded by CEO Tom Bachant, aims to resolve the chaos of Slack-based support with its AI-powered technology.
The first point was just seeing that Slack was this kind of chaotic beast that needed to be tracked better, and then seeing that the actual work that’s being requested by these teams could easily be automated.
Unthread's solution involves building Slack-native support bots for high-profile customers such as Intuit, Lemonade, and Automattic, with the goal of automatically resolving a significant portion of issues and forwarding others into specific support tickets.
The company will showcase its technology at TechCrunch Disrupt 2025.
Author's summary: Unthread aims to clean up Slack with AI-powered support bots.