Chris Hayward, CEO, emphasizes the importance of inclusion in the culture of NMBS.
Diversity and inclusion are often used together, but they have distinct meanings. Diversity refers to representation, or "who is in the room." Inclusion, on the other hand, is about belonging, or "who feels welcome, valued and able to thrive in that room."
Diversity is about representation, about who is in the room. Inclusion is about belonging, about who feels welcome, valued and able to thrive in that room.
In the construction industry and the merchanting sector, this distinction is crucial. To address skills shortages, the industry must become more diverse, drawing talent from a wider range of groups. However, diversity alone is not enough; a more inclusive culture is necessary to succeed.
Independent merchants have strong local ties, hiring from and serving local communities. Despite this, the workforce does not yet reflect the diversity of these communities.
Author's summary: Inclusion is key to a diverse workforce.