Conduent Powers New Ticketing System for Italian Transit Agency
Seta, the Italian public transport operator, is the first to adopt Conduent’s next-generation DOT1 ticket vending machines. The rollout covers the central provinces of Modena, Reggio Emilia, and Piacenza, serving 77 million passengers annually.
Innovative Features of DOT1 Ticket Vending Machine
The DOT1 kiosk is a compact, multimedia platform designed for easy use and flexible deployment. It offers advanced digital payment options such as contactless credit and debit cards, NFC-enabled digital wallets on smartphones, and peer-to-peer payments like PayPal.
- Real-time transit updates and important announcements connect passengers to a live digital network.
- Trip planning integrates real-time timetables from multiple transportation services into a single interface.
- Cross-sell opportunities include combined ticket packages for various transport modes and nearby destinations like museums.
Enhanced Revenue and Passenger Experience
With its multimedia abilities, the system allows operators to generate new revenue by incorporating custom content from local businesses and brands, engaging users beyond transportation services.
"The implementation marks a significant step in the digitalisation of Seta’s ticketing services for its 77 million passengers."
Conduent highlights the DOT1 system as a user-friendly solution built to modernize ticketing and enrich passenger interaction through flexible technology.
Author's Summary
This deployment of Conduent's DOT1 ticket machines demonstrates a major digital leap for Seta, improving passenger convenience and opening new commercial opportunities.